A project kickoff meeting gets everyone who will work on or approve a project to agree on five things: why it exists, what is in and out of scope, who does and signs off what, the key dates, and the known risks. Kickoff notes should record those agreements plus every open question with an owner, so nobody has to rely on memory a month later.
Business reason and the one goal, in the sponsor's words
| Measure | Target | Checked by | When |
|---|---|---|---|
| Person | Role | Signs off |
|---|---|---|
| Sponsor / Project manager / Does the work / Consulted / Informed | Which deliverables, or none |
| Milestone | Date | Fixed or estimate | Depends on |
|---|---|---|---|
| Risk or assumption | Type | Owner | Next step |
|---|---|---|---|
| Risk / Assumption / Dependency |
| Question | Owner | Answer by |
|---|---|---|
| ID | Item | Owner | Due | Done looks like |
|---|---|---|---|---|
| Item | Owner | Time | What we need to leave with |
|---|---|---|---|
| Introductions and roles | Project manager | 10 min | Everyone knows who decides, who builds and who signs off |
| Why this project, and the goal | Sponsor | 10 min | One goal everyone can repeat |
| Scope: in and out | Project manager | 15 min | An agreed out-of-scope list |
| Success measures | Sponsor | 5 min | What gets measured, by whom and when |
| Milestones and key dates | Project manager | 10 min | Fixed dates and estimates marked as such |
| Risks, assumptions and dependencies | Everyone | 10 min | An owner for each risk and each unchecked assumption |
| Ways of working | Project manager | 5 min | Status meeting time, file location, how scope changes are approved |
| Open questions and next steps | Notes taker | 5 min | Every question and action has one owner and a date |
Most dealer orders are repeat orders of the same items, and they arrive by phone or email. The sales desk spends most mornings keying them in. Goal: dealers place repeat orders themselves, so phone and email reorders drop by half by the end of March 2027.
| Measure | Target | Checked by | When |
|---|---|---|---|
| Phone and email reorders | Down 50% from the October baseline of about 420 a month | Ruth | End of March 2027 |
| Dealers using the portal | 40 of the top 60 dealers have placed at least one order | Dana | End of February 2027 |
| Order errors | No higher than today. Baseline not pulled yet, needs confirming. | Hana | Baseline by Nov 13 |
| Person | Role | Signs off |
|---|---|---|
| Dana Kessler | Sponsor, final call on scope and dates | Launch go or no-go |
| Marcus Ilunga | Project manager | Project plan, weekly status |
| Tomas Vega | Does the work: builds the portal | Technical design |
| Hana Sato | Does the work: stock feed from the warehouse system | Stock feed test results |
| Owen Price | Does the work: screen designs | None. Ruth signs off designs. |
| Ruth Ambrose | Consulted, speaks for the sales desk | Screen designs, dealer instructions |
| Gil Fraser | Informed, credit terms and holds | None |
| Milestone | Date | Fixed or estimate | Depends on |
|---|---|---|---|
| Screen designs approved | Nov 20 | Estimate | Ruth's review time |
| Stock feed working in test | Dec 4 | Estimate | Warehouse system vendor opening API access |
| Pilot with 5 dealers | Jan 11, 2027 | Fixed | Sales desk picks pilot dealers by Dec 14 |
| Launch to all dealers | Feb 1, 2027 | Fixed, announced at the dealer meeting | Pilot sign-off by Jan 25 |
| Risk or assumption | Type | Owner | Next step |
|---|---|---|---|
| Warehouse system vendor hasn't confirmed API access | Dependency | Hana | Call the vendor's account manager by Nov 4. Escalate to Dana if there's no date by Nov 9. |
| Dealers keep phoning out of habit | Risk | Ruth | Write a short script for the desk to walk callers through the portal |
| Dealer account numbers in billing are clean | Assumption | Tomas | Spot check 50 accounts |
| Holidays slow reviews in late December | Risk | Marcus | No sign-offs scheduled Dec 21 to Jan 1 |
| Question | Owner | Answer by |
|---|---|---|
| Do dealers on credit hold see the portal, or get stopped at checkout? | Gil (absent, Marcus will ask) | Nov 13 |
| Who answers dealer questions about the portal after launch, sales desk or IT? | No owner yet. Dana to assign. | Nov 9 |
| Do we need Spanish screens at launch? | Ruth | Nov 20 |
| ID | Item | Owner | Due | Done looks like |
|---|---|---|---|---|
| K1 | Send kickoff notes and the out-of-scope list to attendees and Gil | Marcus | Nov 3 | Notes in the project folder, Gil has replied |
| K2 | Get an API access date from the warehouse system vendor | Hana | Nov 4 | A date in writing from the vendor |
| K3 | Spot check 50 dealer account numbers | Tomas | Nov 11 | List of mismatches, or "none found" |
| K4 | First screen drafts | Owen | Nov 13 | Drafts in the folder, review booked with Ruth |
| K5 | Book the weekly status meeting | Marcus | Nov 3 | Invite sent for Thursdays 2:00 pm |