A planning meeting turns a long list of possible work into a short, ranked plan the team can actually staff. The agenda should review how the last period went, agree two or three goals, check capacity, rank priorities against those goals, write down what you are not doing, and give every priority one owner. This template covers a quarterly planning session of about two and a half hours.
Just need an agenda for one ordinary meeting? Use the meeting agenda template instead.
| Item | Owner | Time | What we need to leave with |
|---|---|---|---|
| Last period review | Team lead | 20 min | Each goal marked met, partly met or missed, with one line on why |
| What has changed | Team lead | 15 min | An agreed list of new inputs and constraints |
| Goals for the period | Everyone | 30 min | Two or three goals, each with a finish line |
| Capacity | Team lead | 15 min | People-weeks available for project work |
| Break | 10 min | ||
| Rank priorities and draw the line | Everyone | 40 min | A ranked list with a line where capacity runs out |
| Not doing, risks and check-in dates | Facilitator | 10 min | Not-doing list, each risk with an owner, check-ins booked |
| Action items and read-back | Notes taker | 10 min | Every priority and action has one owner |
| Goal | Result | Why, in one line |
|---|---|---|
| Met / Partly met / Missed |
| Goal | Finish line or number |
|---|---|
People, weeks, share spent on routine work, people-weeks left for priorities
| Rank | Priority | Goal it serves | Size | Owner |
|---|---|---|---|---|
| 1 | People-weeks | |||
| Capacity line |
| Risk | Owner | Next step |
|---|---|---|
| Item | Owner | Due |
|---|---|---|
| Goal | Result | Why, in one line |
|---|---|---|
| Reply to emails within one business day | Partly met | Met through October. Slipped to 1.3 days in early November as holiday orders started early. |
| Publish 15 assembly help articles | Partly met, 9 published | Writing took longer than planned and Marco was out for two weeks |
| Move the phone line to a callback queue | Met | Phone vendor set it up in a week |
| Goal | Finish line or number |
|---|---|
| Keep email replies fast through the returns change | 90% of emails answered within one business day, checked weekly |
| Fewer assembly questions | Assembly emails down from about 210 a month to 150 by the end of March |
| Ready for the spring launch | Product notes for all 40 new items in the help desk by February 26 |
6 people in January, 5 from February 1 unless Wes's replacement is approved. 13 weeks. About 60% of time goes to daily tickets and calls. That leaves about 28 people-weeks for priorities, or 31 with a replacement.
| Rank | Priority | Goal it serves | Size | Owner |
|---|---|---|---|---|
| 1 | Returns reply templates and help articles, live before January 15 | Fast replies | 3 people-weeks | Jamal |
| 2 | Finish the last 6 assembly articles and record 10 short assembly videos | Fewer assembly questions | 8 people-weeks | Marco |
| 3 | Product notes for the 40 spring items | Spring launch | 6 people-weeks | Aisha |
| 4 | Hand over Wes's queue, or train his replacement | Fast replies | 4 people-weeks | Teresa |
| 5 | Weekly review of ticket tags to find the next most common questions | Fewer assembly questions | 3 people-weeks | Fiona |
| Capacity line | 24 people-weeks planned, about 4 held back for surprises | |||
| 6 | Live chat pilot | Fast replies | 10 people-weeks | Not planned |
| Risk | Owner | Next step |
|---|---|---|
| Wes's replacement not approved | Teresa | Ask her director for a yes or no by December 4 |
| The returns change brings more volume than expected | Jamal | Watch reply times weekly from January 18. If they pass 1.5 days, pause the videos. |
| Merchandising sends new product details late | Aisha | Ask for a delivery date for the product list |
| Item | Owner | Due |
|---|---|---|
| Send the plan and the not-doing list to marketing and sales | Teresa | Nov 16 |
| Get a decision on Wes's replacement | Teresa | Dec 4 |
| Ask merchandising when the spring product list will arrive | Aisha | Nov 20 |
| Draft the returns reply templates | Jamal | Dec 18 |